General Support (Case Worker) – Dolow

  • Full time
  • 11 months ago
  • / Monthly

Job Information

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    Posted On Dec 28 ,2020
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    No. of Openings 1 opening
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    Job Level :
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    Job Experience :

Job Description


The Danish Refugee Council is one of the world’s leading humanitarian NGOs.  The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization which has been operating in Somalia since 1997. DRC has mainly focused on Somalis who are displaced by conflict and natural disaster. DRC programs include Protection, Food security & Livelihoods, Shelter/NFI and Water & Sanitation.

Since 2018 DRC, in collaboration with UNHCR and under the leadership of the Protection Cluster, is spearheading the development of a country-wide Protection Monitoring System. DRC is one of the two networks responsible for data collection in the pilot phase of the PMS.

Overall Purpose of the role:

Overall purpose of the role of Case worker is to implement the case management process of both Gender Based Violence and Child Protection with reference of existing case management tools, guidelines and Sops. Under the direct supervision of Protection Team Leader, will be responsible for prevention and response of GBV and CP, conducting awareness raising, distribution of materials support and other protection intervention will also be implemented.


  • Promote adherence to the guiding principles of Protection among community focal points, other community-based actors and service providers for safe and ethical referral of cases and ensuring self-determination of the UASC and other child protection cases;
  • Implement Case management process with its steps including identification, case implementations, follow up and case closure with respect of survival centered approaches, guiding principles.
  • Follow up of Unaccompanied and Separated children after Identification and documentation, including continuous basic emotional support. Once the cases are identified the case workers/Protection monitor is expected to provide case management based on a child-centred approach:
  • Create a climate of trust and care to the beneficiaries and survivors all level.
  • Preferred durable solution in discussion with the child and caregiver.
  • Maintain daily contact with community structures and project beneficiaries to ensure the correct procedures and principles are adhered to.
  • Ensure the provision of comprehensive information on services available to the client, maintain coordination with service provider focal points, and ensure accompaniment and referral to service adhering to referral SOPs and “need to know” principle.
  • Respect Standard Operating Procedures, Information Sharing Protocol, ensure confidentiality and relevant management of information.
  • Prepare, plan and conduct community awareness raising on Protection, GBV and education.
  • Facilitate the setup of community-based mechanism and referral system to respond to persons with protection issues and educational needs.
  • Identify vulnerable cases (individuals and families) following the program and selection criteria.
  • Attend community meetings and trainings.
  • Take part and facilitate other protection activities, such as NFI distribution, awareness raising, child protection activities and GBV response.
  • Take part in project proposal development by collecting information from community.
  • Ability to deliver information and communicate in a child friendly manner.
  • Facilitate the weekly and monthly plan of the child friendly space
  • Facilitate activities with children in the CFS
  • Ensure that minimum standards for child protection in humanitarian action are considered across the CFS
  • Support in conducting structured group activities such as educational, art, cultural activities, sport, games and building life skills.
  • Develop a monthly action plan (according to the specific psychosocial needs of the children) and monitor its implementation with the support of the protection Monitor.
  • Support the Community based Child Protection Mechanism members in the implementation of the daily or weekly activities and monitor and supervise the progress of their work.
  • Assist in the provision of appropriate capacity building for IDP committees to ensure the sustainability of the project.
  • Identify and report key protection threats affecting women and children inside the child friendly space and promote appropriate responses.
  • Refer children through established referral pathways as required
  • Closely work with other sectors such as non-protection and support team.
  • Coordinate with other service providers of GBV and CP for referral of case when necessary.
  • Participate existing case management working groups, GBV and CP and other existing forms.
  • Conduct other duties as assigned by supervisors
  • Any other duties assigned by the supervisor.

Education, experience & technical competencies.

  • University degree or diploma, preferably in Social Sciences, Human Rights, International Law or related field from a recognized institution of higher learning.
  • Experience in community mobilizations and networking.
  • Experience working with Non-Governmental organizations, UN agencies, IDPs and local communities
  • Experience, preferably a minimum of one year, as a social worker or on case management.
  • Strong listening and empathy skills, as well as commitment to supporting women and children survivors/ at risk;
  • Experience in community mobilizations and networking. Ability and motivation to work well with local authorities, local leaders and local community;
  • Good cooperation skills, ability to work well independently and in a team;
  • Good problem solving and social skills and creative, to think of alternative solutions;
  • Strong organizational, interpersonal and communications skills;
  • Computer literate (Word and Excel);
  • Willing to work extra hours and available at the weekend for emergency cases.
  • Experience working with International NGO’s, UN agencies and/or local authorities in complex emergencies
  • Excellent interpersonal and communication skills


In this position, you are expected to demonstrate DRC’s five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You are a strong networker and enjoy working with many different types of stakeholders, you involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while balancing the role of advisor and taking leadership
  • Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
  • Demonstrating integrity: You act in line with our vision and values.


Availability:         1st   February 2021

Duty station:     Dolow

Reporting to:      Protection Team Leader

Duration:             11Months  

Contract:             This position is graded as Band NM, Level– I2 for qualified national staff and the terms of employment will be in accordance with DRC terms for national staff.


Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.


DRC adheres to the Core Humanitarian Standards. All staff are required to contribute to the achievement of these standards.

DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.

​For general information about Danish Refugee Council, please visit


Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post, with the Subject heading General Support- (Case Worker) -Dolow. We only accept applications sent via our online-application form on under Vacancies.

Please forward the application and CV, in English through the online application on  under Vacancies no later than 10th   January 2021.

If you have questions or are facing problems with the online application process, please visit

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.